Terms & Conditions

When making a video most people only think about the vision, but the voice actor you choose can have an enormous impact on the delivery of your message. At Fire Starter Studios, we are proud to have secured the services of some of the best voice actors in the world – a talent pool unmatched in the explainer video business. Here’s just some of the companies they’ve read for.


As we produce a digital product, we do not offer product exchanges of any kind.


We do not begin any work on any video without receiving 50% deposit on any issued invoice. Refunds are allowed within the first 14 days after signing your contract. Once work has started, there are no refunds.


If a client wishes to cancel a work order at any time they may do so, however the refund policy (explained above) will apply.


All videos come with the following warranties:

  • All works will be original works and not infringe on the copyrights of any third party.
  • All finished videos will be delivered in HD, SD, WMV and MP4 format.
  • All files will be free of data damage and suitable for upload to YouTube or any other video hosting channel.
  • All works will be “works for hire” meaning that the client will own the video in its entirety, free of any ongoing licensing fees or copyright obligations to Fire Starter Studios or associated entities.